Please bear in mind that surgery times vary for each doctor from day to day and doctors may work different hours each week. The majority of appointments are booked on the day they are required, although pre-booked appointments can be arranged under certain circumstances.
We always try to offer the best service possible, but there may be times when you feel this has not been as good as it should have been.. If this is the case please let us know and we shall do our best to rectify the situation. We would ask you to address yourself initially to the Office Manager Sam Cox or John Doherty the Strategic Director. Our procedure is to deal with complaints swiftly.The majority of complaints can be resolved quickly.If your complaint is of a more serious nature you can ask reception for the advisory leaflet on making a complaint. This will detail what you have to do. We aim to deal with complaints swiftly. You will be given the opportunity to make an urgent appointment with the Strategic Director to discuss the issues and possible courses of action.We hope you will use this appointment to allow us to look into and, if necessary correct any problems that you have identified, or mistakes that have been made.We will try to address your concerns, provide you with an explanation and discuss any action that may be needed within ten days. This may take longer during holiday periods.
We must point out however, that we are unable to deal with questions of legal liability or compensation.
If you use the standard practice procedure it will not affect your right to complain to the Health Services Authority. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. .